Frequently Asked Questions
Everything you need to know about shopping with Proactive Healthcare.
What are your standard shipping times?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery times vary by location, generally arriving within 7-14 business days.
How do I track my order?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return and receive a Return Merchandise Authorization (RMA) number.
Are your health products quality tested?
Yes, all products sold at Proactive Healthcare undergo rigorous quality control and are sourced from reputable manufacturers that adhere to GMP (Good Manufacturing Practice) standards.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. If you need to change or cancel an order, please contact us within one hour of placement, and we will do our best to accommodate your request.